General Salon Information
What services do you offer?
Our Services
- Haircuts & Styling
Tailored haircuts and expert styling for any occasion. - Blow Dries
Professional blow-dry for a polished, lasting finish. - Colour Corrections
Specialized services to correct and enhance your hair color. - Hair Treatments
Custom treatments to maintain health, prolong color, and repair deeply with options like Nanoplasty. - Hair Extensions
Luxury extensions with expert application and care. - Perming
Classic and vegan-friendly Curl Cult perms, available at only a few select salons in Australia. - Grey Blending
Seamless techniques to blend grey hair naturally. - Ponytail Donations
Support charitable causes with hair donations. - Luxury Hair Packages
Cost-effective bundles including cut, color, treatment, and more. - Free Consultations
Complimentary sessions to understand your needs and recommend the best solutions.
How can I book an appointment?
Booking an appointment with us is quick and easy! For your convenience, we have an online booking system where you can choose a time that works best for you. Prefer to talk to someone? No problem! You can also give us a call at the salon, and we’ll gladly help you book your appointment. Whichever option you choose, we look forward to seeing you and making your visit special!
What is your cancellation policy?
We completely understand that life happens and sometimes plans change. However, we do ask for at least 48 hours’ notice if you need to cancel your appointment. Please note that the booking fee is non-refundable if this notice isn’t provided. If you need to reschedule, just give the salon a call—our team will help sort everything out and make sure your booking fee is handled appropriately. Don’t worry, all refunds are provided as required under Australian Consumer Law, so you can have peace of mind.
Do you accept walk-ins?
We don’t accept walk-ins; we operate by appointment to ensure everything runs smoothly. This allows us to deliver personalised care and exceptional service tailored just for you. We are a busy salon and often book weeks in advance, so we encourage you to book now to secure your spot and move closer to achieving your dream hair!
If you don’t see a suitable time on our online booking system, please give us a call, and we’ll happily add you to our waiting list. That said, we recommend booking even if it’s for a bit later—we promise, we’re worth the wait. Don’t wait any longer; book now and let us make your hair dreams come true!
What products do you use?
We proudly use Keune products in our salon. Known for their exceptional quality and designed specifically for professional hair care, Keune products help us deliver beautiful, lasting results. You and your hair deserve the best!
How often should I get a haircut or trim?
How often you should get a haircut or trim depends on your hair type, style, and goals. If you want to maintain a specific style, we recommend visiting every 4-6 weeks. For those looking to grow their hair out or just keep it healthy, every 6-12 weeks works best. We’d be happy to help you find the perfect schedule for your hair!
Can you help me choose the right hair colour?
Absolutely! Our Master Colourists have years of experience and specialise in helping clients find their perfect shade. We’ll work with you to ensure the colour complements your skin tone, lifestyle, and personal preferences. You can trust us to create a look that’s truly you!
Do you provide aftercare instructions?
Absolutely! We provide aftercare instructions for everything we offer. From retail products and perms to hair colors (to keep them vibrant and long-lasting) and vivid colors (to ensure they stay bright), we’ve got you covered. We’ll also guide you on how to care for hair extensions like your own hair, nanoplasty treatments, and more. Whatever service you choose, we’ll make sure you know exactly how to care for it at home!
Do you offer bridal or special event styling?
While we don’t offer wedding styling, we do provide special event styling on the days we’re open. Whether it’s a party, a formal event, or a night out, we’d love to help you look and feel your best. Book now to secure your spot!
What payment methods do you accept?
We accept cash, EFTPOS, Mastercard, and Visa for your convenience. Please note that all card payments attract a processing fee.
Do you offer gift cards or vouchers?
Yes, we do! Our gift cards or vouchers make the perfect treat for someone special. You can purchase them online by clicking ‘Book Now’ to explore your options, or pick one up in the salon. To learn more, give us a call, send us a message, or drop by—we’d love to help you find just the right gift!
Do you have any discounts or loyalty programs?
We don’t have traditional discounts or loyalty programs, but we do offer luxurious hair packages that can be tailored just for you. Plus, as a thank-you for spreading the word, you’ll receive $50 off your next colour service when someone you recommend visits us! Be sure to ask in the salon for all the details—we’d love to reward you!
Is there parking available?
Yes, there’s free parking available right at the front door! We want to make your visit as convenient and stress-free as possible.
What should I do if I’m running late?
If you’re running late, please give us a call as soon as you can. We pride ourselves on running on time to ensure no one is kept waiting. Depending on how late you are, we may need to reschedule your appointment or adjust the service you’ve booked. We’ll do our best to accommodate you!
Are your services suitable for children?
Our salon is a women-only space designed to provide a calm, relaxing escape from the everyday. To ensure this dedicated time for our clients, we do not offer services for children. We hope you’ll enjoy this little oasis just for you!
